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Sep. 03, 2010 
  What's New
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What's New

Summer Hours

Summer Hours
Kitchener branch: 10:00am - 5:00pm
Waterloo branch: 10:00am - 5:00pm
Cambridge branch: 9:30am - 5:30pm

 


 
New Hours

Effective September 1, 2010 all three branches will have the same hours of operation.

With three locations to service you:

Kitchener: 6-51 Ardelt Avenue. Tel: 519.742.3500
Waterloo: 103-340 Hagey Boulevard. Tel: 519.772.3050
Cambridge: 117-73 Water Street North. Tel: 519.623.2211


Try Mobile Web!

MemberDirect Mobile Web is now available for members.  On our website homepage, you will be able to gain access from three separate links. (View here)

Mobile Web can be accessed by anyone with a smartphone (a phone that has a browser on it to access the Internet).  For more information regarding Mobile Web click here.


MasterCard statements have a new look!

On August 11, there will be a new look to your statements with CHOICE REWARDS MasterCard credit card accounts. This new layout has some great features that will make your statement clearer and easier to understand.

Some improvements include a quick access to summary of your account, and important information such as advance notification of any rate changes and an estimate of how long it would it take to pay off  an outstanding balance, in full, if you only make the minimum monthly payment amount required.

To familiarize cardholders with these enhancements, there will be an insert with your monthly statement. It provides an overview of the new format and some useful tips and information for managing their account.

 


Don't forget our 3 convenient locations!

 


Well On Our Way With Chip

Chip Migration for Credit Union Debit Cards.


As the Cooperative Node Chip Program reaches the halfway point of the first year whereby compliance targets must be met, it was important to review the original strategic objectives of the program and provide members with information specific to our progress.

The program’s original strategic objectives were designed to:

1. Comply with Network Mandates
Interac, MasterCard and VISA, have mandated compliance by which all members mus
t be chip enabled.

2. Mitigate Financial Risks
Chip cards and terminals will provide the credit union with better security and help mitigate fraud.

3. Protect Credit Union and Credit Union System Reputation
Chip technology will provide our members with a more secure method of financial transactions and the implementation of chip allows us to continue to be
competitive with other financial institutions that are implementing chip and to avoid negative competitive differentiation.

As of June 25th there are 433 out of 1,225 credit union ATMs that are now chip-enabled across Canada, which represents approximately 39% towards our 90%
compliance target for year-end.

Debit Card Fraud
While Interac services are among the most secure in the world, debit card fraud can occur. In an effort to combat debit card skimming and the production of counterfeit cards, credit unions are transitioning to chip - a new generation of payment card technology. Chip technology provides the card with processing power, allowing the card and the terminal to communicate and carry out additional security checks to ensure the card is valid. The full security of a chip transaction is achieved when a chip debit card is inserted into a chip-capable terminal.

 


Referral Rewards

Referral Rewards is back from
June 1 - October 29, 2010!

Your personal referrals are invaluable to us. No amount of money spent on advertising is comparable to a personal referral. That is why we are pleased to offer $50 ($25 for you, $25 for the new member) cash for every referral of a family member, co-worker or friend.

All members who refer a qualifying new member will also be entered in a draw for $100 each month. Draws will be held the last day of each month beginning June 30, 2010.

Click here to learn more!


Protecting Personal Information

CUETS Financial is encouraging members not to disclose personal or financial information over the phone or on the Internet.

Recently several CHOICE REWARDS cardholders were contacted in a telephone scam. The cardholders were told they had won a free trip through the CHOICE REWARDS program. These calls are fraudulent - please do not disclose any personal information (personal information includes things like date of birth, 3-digit security code on the back of the card, password, mother’s maiden name, etc).

Please note there is currently a CHOICE REWARDS direct mail campaign offering selected customers a free companion ticket when they set up recurring payments, but eligible cardholders will be contacted through direct mail only - cardholders will not receive calls from CUETS Financial promoting the campaign.

If you receive a fraudulent call stating you have won a free trip, please contact CUETS Financial Resolution Management with any details you have about the call.
You can help protect yourself and your members with these simple tips:

  • Report a lost or stolen card as soon as you notice it is missing. CUETS Financial will cancel your card and issue you a new one.
  • Make it a habit to regularly check your transactions online or on your monthly statement. If there are any charges that you didn’t make, report them to CUETS Financial right away.
  • Never give out your card number over the phone or Internet unless you know you are dealing with a reputable company.
  • Protect your Personal Identification Number (PIN): don’t share it with anyone or write it down, memorize it. Sometimes scammers will try to trick people into revealing information about their credit cards over the phone or through e-mail. It’s important to know that CUETS Financial would never call to ask for personal information like your credit card number, expiry number, PIN, or the security number on the back of your card.

For more tips on how to safeguard your money, please visit the Canadian Bankers Association website at www.cba.ca.

Contact
If you have questions about the information provided in this communication, please contact Card Services Client Support at 1-866-422-2221 (option 4) from Monday to Friday, 8:00 a.m. to 5:00 p.m., CST. Alternatively, you can contact CUETS Resolution Management at 1-800-567-1701 from Monday to Friday, 8:00 a.m. to 5:00 p.m., CST, or by e-mail at resolution-management@cuets.ca