• Access your deposit account balances
• Access your loan balances
• Pay your bills
• Transfer funds between accounts
• Obtain transaction history on your accounts
• Obtain information such as hours, ATM (Automated Teller Machine) locations, interest rates and special services

Contact us by phone or through e-mail at and we will activate your account for MemberDirect service. The first time you call and select the personal banking menu, you will be asked to choose a Private Access Code so that you and no one else can obtain your financial information. If you like, we can even give you a MemberDirect demonstration.

Tips for Bill Payment:

1. First time bill payment members can contact Member Services (have your bill handy for when our representative asks you for your account number) in order to have this service activated on your account. When you want to make a change or add new merchants, simply give us a call and we will update your information.
2. Payments need to be submitted before 5:30 p.m. at least 3 business days prior to the due date. This is especially important for bills that carry late charges or penalties. The 3-business day rule applies to post-dated bill payments as well. For example, a bill paid at 2:00 p.m. on a Tuesday is actually settled by the company on Thursday. A bill paid on Saturday at 6:00 p.m. is received by the company the following Wednesday. It is important to pay particular attention to holidays and weekends.
3. Your bill is paid according to the company account number that you provide us with. It must be accurate. A photocopy of a recent remittance statement is greatly appreciated when you initially register. And, when you are making a bill payment, you can verify the account number, which is repeated to you.
4. When you pay a bill through MemberDirect, it is wise to make a note on your invoice to include the amount paid, date and time paid. This will make tracing and verification with your credit union statement much easier. For Bell Canada bills, please use the 16-digit number found above or below the payment due amount, not your telephone number.

MemberDirect® Telephone

Local:
519-651-0800
519-745-1500

Toll-free:
1-877-468-2864

Contact Us
Member Services Education Centre 519-742-3500 TechTown 519-772-3050 Click to email Member Services